PRIVACY POLICY

This Policy is updated on 19/09/2025.

Introduction:

Smart Vision Eye Specialities Private Limited (hereinafter referred to as "Hospital," "we," "us," "our," or "us") is committed to ensuring the confidentiality and privacy of all visitors and individuals transacting with us. The Privacy Policy explains the way we collect, use, disclose, and protect your personal information under relevant Indian law. Your access to the website or services is deemed to be acceptance of these procedures.

Applicable Laws:

Privacy Policy is structured in conformance with the Information Technology Act of 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules of 2011, the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant Indian healthcare and data protection regulations.

Information Gathering:

We can collate the following categories of information:

• Your personal details, such as your name, address, residence, age, sex, and contact details.
• Medical records, such as medical history, diagnosis, details of treatment, drugs, and reports.
• Invoice and remittance details.
• Details of your visits to the sites, such as IP address, browser type, and cookies. Conducting internal audits and quality improvement initiatives.

Use of Personal Information:

Your personal data is treated only for valid purposes:

• Provision of proper medical care and accurate diagnosis.
• Scheduling of appointments, follow-up, billing, and collections.
• Much improved care for users and the patient experience during consultations.
• Conducting internal audits and quality improvement initiatives.
• Communicating health related information, including preventive care and treatment updates.

Its principal activities are:

• Modern medical and surgical facilities provision.
• Communicating according to healthcare needs and prevention requirements.
• Much-needed up gradation of our medical and administrative facilities.
• It facilitates proper doctor-patient communication.
• Ensuring compliance with regulatory and legal obligations.

Disclosure of Personal Information to Third Parties:

We don't sell or trade. Your information is only passed to:

• Authorized healthcare providers for medical treatment.
• Diagnostic units and pharmacy points of retail that sell prescriptions.
• Tech firms under non-disclosure agreements.
• Authorized by authorities, courts, and government authorities as required by law.

Disclosures of Personal Information:

Personal information is allowable if:

• Observed by statute, court decision, or government regulation.
• In case of emergency, to protect the health and safety of patients.
• The patients give express authorization for such disclosures.

Information Retention Policy:

We retain personal information for no longer than is necessary to deliver care or to meet legal requirements. Afterward, information can be safely archived or destroyed in accordance with the regulations. Data retention periods are regularly reviewed to ensure compliance with the DPDP Act, 2023.

User Rights You are qualified for:

• Get access to and print medical records.
• Seek corrections of wrong facts.
• Rewrite nonessential material to the absolute minimum.
• Request for removal of your personal data, excluding legal retention.

Intellectual Property:

Information on all materials, including trademark, logo, educational material, and web pages https://www.smartvisioneyehospitals.com/, is under legal protection of intellectual property. Use of material without authorization, reproduction, or sharing is prohibited. Any violation may result in legal action to protect our intellectual property rights.

Policy regarding cookies:

Sites use cookies and other technologies to make use easier, to monitor traffic, and to allow experiences to be personalized. You can choose to control cookies in your browser settings, though websites' specific features may not be operative without cookies.

Compliance with policies:

By accessing our web page, making an appointment, or availing of services, you accept the information collected, used, and disclosed as outlined above.

Safety and Confidentiality:

To ensure that your data is safe from unauthorized access and use, we implement standard industry security techniques such as restricted access, encryption, and a secure server. Due care is monitored by us, but no system is entirely cyber-proof. We are not liable for breaches beyond our reasonable control, such as cyber-attacks.

Amendments

From time to time, the Privacy Policy may be changed or varied by Smart Vision Eye Specialities Private Limited. Modified policies shall be posted on our website, and by continued use of the services thereafter, it shall be deemed that the user accepts the changes. For doubts, grievances, or disputes about the processing of personal data, please contact our designated Grievance Officer.

Grievance:

Smart Vision Eye Specialities Private Limited,
Email: [email protected]
Phone: 9885873344